Betsafe Privacy Policy

At Betsafe Casino, we respect your privacy and are fully committed to protecting your personal data. This Betsafe privacy policy explains how we collect, use, store and safeguard your information when you visit our website, register an account, or use any of our services, including our Betsafe casino app and Betsafe casino login systems. By choosing to play at Betsafe Casino, you agree to the practices described in this document.

Who We Are and Our Legal Basis for Processing

Betsafe Casino is operated by NetPlay Malta Limited (C 81115), registered at 199 Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex XBX 1027, Malta, part of the Betsson Group. We hold a Malta Gaming Authority licence (MGA/CRP/1117/2025), which requires us to process your data lawfully, fairly and transparently. We process your personal data based on the performance of our contract with you, our legitimate business interests, compliance with legal and regulatory obligations, and, where applicable, your consent.

Information We Collect

When you register with Betsafe Casino or use Betsafe casino login features, we collect several categories of information necessary to provide our services and meet our licensing obligations.

• We collect identity information such as your full name, date of birth, address, and government-issued identification documents for verification purposes.
• We gather contact details including your email address and phone number to communicate with you about your account, casino Betsafe bonus offers, and important service updates.
• We record financial data related to your deposits and withdrawals, including payment method details used for Betsafe deposit and Betsafe withdrawal transactions.
• We track your gaming activity, including games played, wagers placed, and outcomes, to improve our services and detect any irregular behaviour.
• We collect technical data such as your IP address, device type, browser information, and login timestamps whenever you use our Betsafe casino app or website.
• We may record communications you have with our customer support team via live chat or email.

Why We Collect Your Data

We use the information we collect for a number of important purposes connected to running Betsafe Casino responsibly and securely.

• We use your data to verify your identity and confirm you meet the minimum legal age requirement to register at Betsafe.
• We process your financial details to facilitate secure deposits, process your Betsafe withdrawal requests, and prevent fraud.
• We personalise your experience, including tailoring the Betsafe bonus code offers, Betsafe free spins, and promotions we present to you, such as our welcome package or Betsafe no deposit bonus opportunities where applicable.
• We monitor account activity to identify signs of problem gambling and support our responsible gaming commitments.
• We use your data to comply with anti-money laundering regulations and other legal obligations under our Malta Gaming Authority licence.
• We analyse aggregated data to improve our website, our Betsafe casino app, and the overall quality of our live casino, slots, and sports betting offerings.

How We Use Cookies

We use cookies and similar tracking technologies on our website and within our Betsafe casino login systems to enhance your browsing experience, remember your preferences, and understand how you interact with our platform. Cookies also help us manage session security when you log in through Betsafe casino login canada pages or access your account via our mobile app. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of some features, including access to your Betsafe promo code offers.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information under specific, limited circumstances necessary for operating Betsafe Casino effectively and lawfully.

• We share data with payment processors to complete your Betsafe deposit and withdrawal transactions securely.
• We share information with regulatory authorities, including the Malta Gaming Authority, when required by law.
• We work with identity verification providers to confirm your details when deposits reach thresholds requiring enhanced due diligence.
• We may share data with fraud prevention agencies and law enforcement where necessary to protect our platform and our players.
• We use trusted service providers for IT infrastructure, customer support, and marketing, all of whom are bound by confidentiality obligations.

Data Security

We take data protection seriously and implement robust technical and organisational measures to safeguard your information. Your funds are held in segregated bank accounts, protected in the event of insolvency, and we apply encryption protocols to protect sensitive data transmitted through our website and Betsafe casino app for android and iOS devices. Despite these measures, we encourage you to use strong passwords and avoid sharing your Betsafe casino login credentials with anyone.

Your Rights

As a player at Betsafe Casino, you have several rights regarding your personal data under applicable data protection laws.

• You have the right to access the personal data we hold about you.
• You may request correction of any inaccurate or incomplete information in your account.
• You can request deletion of your data, subject to our legal retention obligations as a licensed gambling operator.
• You have the right to object to certain types of data processing, including direct marketing communications.
• You may withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, you can contact our support team at support-en@betsafe.com. If you have unresolved concerns, complaints can be escalated to csmanagement@betsafe.com.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our regulatory obligations under our Malta Gaming Authority licence. Even after you close your account, we may retain certain records for a period required by anti-money laundering and financial regulations.

Age Restrictions

Betsafe Casino only accepts players who are 19 years of age or the legal gambling age in their province, whichever is greater. We take strong measures to prevent underage individuals from registering or accessing our services, including identity verification checks tied to deposit thresholds and withdrawal requests.

International Data Transfers

As part of the Betsson Group, we may transfer your data to entities and service providers located outside your home jurisdiction. Where such transfers occur, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Betsafe Casino services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, please reach out to our support team, available 24/7 via live chat or email at support-en@betsafe.com. We are here to address any privacy-related concerns you may have while enjoying our casino Betsafe games, live casino tables, and sports betting markets.